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Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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5

Complimentary uber rides are appreciated to avoid a wait for repairs to be completed.

Thanks Steven for the great rating. Happy were able to make it convenient for you. Let us know when we can service your vehicle again in the future! - Nick

- Evergreen AutoWorks
5

Thanks Jayton for the great rating! Happy we were able to fix the vehicle for you and get you back on the road the same day! Let us know when we can help service your vehicle next time. - Nick

- Evergreen AutoWorks
5

These guys are great, reasonable prices, responsive communication, good service

5

Thank you Jill for the great rating! Happy to have serviced your vehicle. - Nick

- Evergreen AutoWorks
5

Thank you Nick for all your help! I’m so glad I came here! A friend recommended these guys and man did they deliver! Honest and so fair! I will be bringing all my vehicles here from now on.

Thank you so much Rogan! I appreciate the great feedback! Let us know when you we can help again. - Nick

- Evergreen AutoWorks
5

They were extremely efficient. The service was completed quickly. They met all my expectations. The charge was fair and the staff was friendly.

Thank you so much Debby for the great review and kind words. Hope you had a safe trip home! -Nick

- Evergreen AutoWorks
4

I scheduled appointment for transmission and coolant fluid flush. The cost is a little higher than I expected but that’s ok because i probably need to do it only once for the car. However,I was puzzled that I was offered to replace timing belt and water pump for another $1600. The model of my car is equipped with timing chain which is supposed to last the life of the engine. I am glad that I declined the service. Nick, Thank you for responding. I checked my owners manual did not see timing belt nor timing chain. I asked chatGPT to help, here is the response: The 2014 Acura RDX (with the 3.5L V6 engine) uses a timing chain, not a timing belt. That means it’s designed to last the life of the engine and normally does not require regular replacement like a timing belt would. Maintenance is usually limited to keeping up with oil changes, since good lubrication helps the chain and tensioners last longer. Some dealership-maintenance schedules or third-party sites list items like “replace timing belt” at ~105,000 mi / 7 years etc., but that appears to be a copy-and-paste error from models that do have timing belts, or outdated info

Hi Mr. Wu, This is Nick who helped you with your car. Thank you for taking the time to write a review for us, this feedback helps us focus on how to improve for our customers. One of our goals is to make sure you are part of the process in deciding how to prioritize the maintenance of your car rather than being "upsold" services that may not make sense for your long term plans. This is a fine line and I apologize for not communicating clearly and with a sense of urgency with regards to your timing belt! Your car's belt was due to be replaced in 2024 based on age and a timing belt failure on your car is catastrophic (interference engine) and usually requires an engine replacement. Even if we've lost your trust due to communication. While the newer Acura RDXs have a timing chain, the 2014 RDX with a 3.5 liter engine does indeed have a timing belt.

- Evergreen AutoWorks
5

I have brought 3 cars here now and every time they have done a great job getting the fixes done quickly and at a reasonable price. The staff is always friendly and honest. I highly recommend taking your car here for any of your car need.

Thank you so much David! We appreciate your review and rating! Look forward to servicing your vehicles in the future. - Nick

- Evergreen AutoWorks
3

Hey Bryan, Our goal with every customer is to deliver quality work at a fair price. Equally important, we strive to communicate openly on every visit—listening carefully to your expectations and clearly explaining how we’ve addressed them. We’ve reached out to ensure everything meets your expectations. If we have fallen short, please get back in touch with us so we can make things right, and continue to improve the customer experience. -Nick

- Evergreen AutoWorks
5

Work on my car was completed quickly and carefully, and the customer service was excellent. Every time I called someone picked up immediately or gave me a call back within minutes. Quality shop.

Thank you so much Michael! Appreciate the Rating and the Review. Look forward to your next service. - Nick

- Evergreen AutoWorks