Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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5

Seems to me a lot of places of business these days just try and squeeze every penny out of their customers and give you minimal service. And I know dealerships charge more, but recently I had a real eye opening experience. I needed to get a starter and my front brake pads replaced in my 2017 Honda. My go to dealership wanted to charge $2300 for the starter and $500 to refurbish ONE brake pad! With the oil change it would have been 3K! I picked Evergreen because of the good reviews. Spoke to Nick. Not only was he super knowledgeable, he was very friendly and answered all my questions. I could tell he loves his job, is interested in helping people fix their cars, and is interested in doing it for a fair price. He quoted me $859 for the starter and REPLACED not refurbish BOTH front pads for $550. They did a few other things like changing multiple filters , and replacing the brake fluid because of debris in it (fyi they had pictures). They did all that extra work and it was still a few hundred dollars cheaper than $2000. Starter was $2300 alone at the dealership! They even took me home around 8:30 and picked me up the same day around 2. The dealership needed till the next day. It’s really hard to find a business that you always spend a lot of money at, not questioning if you are getting ripped off. Most auto places I’ve gone to have always left me feeling dirty. Can honestly say this is the first where it was absolutely the opposite. FOLLOW UP: my car runs better than it has in a while. Used to squeak when I would go over the gutter in front my driveway. Since they worked on it, I haven’t heard any squeaking. Not sure why? But can’t complain about the results. 😀

Thank you Mr. Churchill!! I appreciated all the information you gave us to help us fix your vehicle, so we could get the vehicle back to you in the same day. We are also happy to know about the pricing between us and the dealership. Happy we got rid of the squeak :D Look forward to working with you and your vehicles in the future! -Nick

- Evergreen AutoWorks
5

I can’t recommend Evergreen enough. Nick and crew are quick, fair and very trustworthy to tell me exactly what is going on and if something is urgent to address or not. They take responsibility for faulty parts from their suppliers and have always been very communicative along the way. Thanks to their team to have a good experience where many will take advantage of people.

Thank you so much Rob for the great rating and review! You're a pleasure to work with. We look forward to servicing the vehicle in the future. -Nick

- Evergreen AutoWorks
5

Complimentary uber rides are appreciated to avoid a wait for repairs to be completed.

Thanks Steven for the great rating. Happy were able to make it convenient for you. Let us know when we can service your vehicle again in the future! - Nick

- Evergreen AutoWorks
5

Thanks Jayton for the great rating! Happy we were able to fix the vehicle for you and get you back on the road the same day! Let us know when we can help service your vehicle next time. - Nick

- Evergreen AutoWorks
5

These guys are great, reasonable prices, responsive communication, good service

5

Thank you Jill for the great rating! Happy to have serviced your vehicle. - Nick

- Evergreen AutoWorks
5

Thank you Nick for all your help! I’m so glad I came here! A friend recommended these guys and man did they deliver! Honest and so fair! I will be bringing all my vehicles here from now on.

Thank you so much Rogan! I appreciate the great feedback! Let us know when you we can help again. - Nick

- Evergreen AutoWorks
5

They were extremely efficient. The service was completed quickly. They met all my expectations. The charge was fair and the staff was friendly.

Thank you so much Debby for the great review and kind words. Hope you had a safe trip home! -Nick

- Evergreen AutoWorks
4

I scheduled appointment for transmission and coolant fluid flush. The cost is a little higher than I expected but that’s ok because i probably need to do it only once for the car. However,I was puzzled that I was offered to replace timing belt and water pump for another $1600. The model of my car is equipped with timing chain which is supposed to last the life of the engine. I am glad that I declined the service. Nick, Thank you for responding. I checked my owners manual did not see timing belt nor timing chain. I asked chatGPT to help, here is the response: The 2014 Acura RDX (with the 3.5L V6 engine) uses a timing chain, not a timing belt. That means it’s designed to last the life of the engine and normally does not require regular replacement like a timing belt would. Maintenance is usually limited to keeping up with oil changes, since good lubrication helps the chain and tensioners last longer. Some dealership-maintenance schedules or third-party sites list items like “replace timing belt” at ~105,000 mi / 7 years etc., but that appears to be a copy-and-paste error from models that do have timing belts, or outdated info

Hi Mr. Wu, This is Nick who helped you with your car. Thank you for taking the time to write a review for us, this feedback helps us focus on how to improve for our customers. One of our goals is to make sure you are part of the process in deciding how to prioritize the maintenance of your car rather than being "upsold" services that may not make sense for your long term plans. This is a fine line and I apologize for not communicating clearly and with a sense of urgency with regards to your timing belt! Your car's belt was due to be replaced in 2024 based on age and a timing belt failure on your car is catastrophic (interference engine) and usually requires an engine replacement. Even if we've lost your trust due to communication. While the newer Acura RDXs have a timing chain, the 2014 RDX with a 3.5 liter engine does indeed have a timing belt.

- Evergreen AutoWorks
5

I have brought 3 cars here now and every time they have done a great job getting the fixes done quickly and at a reasonable price. The staff is always friendly and honest. I highly recommend taking your car here for any of your car need.

Thank you so much David! We appreciate your review and rating! Look forward to servicing your vehicles in the future. - Nick

- Evergreen AutoWorks