Classic mechanic scams. Wouldnt give straight answer on what my issue was even though it only read 1 code. Tried upselling on things that I had already previously serviced which means either they lied or were too lazy to actually check and just added it to the diagnosis in hopes it'll stick. Definitely over charges. I knew what my issue was and I took it here as a test to see if I could trust this shop for my future needs, I can not. The replacement part costs $40ish and took 5 minutes to replace.
Edd, I'm disappointed we didn't pass your test. Our goals and priorities with each vehicle we service are safety and reliability for our customers. Our technicians are required to take the time to note anything they see that that may compromise those points. Our service writers jobs are to communicate to you what our techs have noted. This should be presented as a service, not as a sales pitch. After reviewing with our team, I'm comfortable with the notes our technicians made on your Chevy Cruz, but feel we could have done a better job of communicating with you to come up with an action plan for your car. Your feedback helps us improve our customer experience, thanks for taking the time to make these notes.
- Evergreen AutoWorks