I have been a customer for this place in the past. I usually have great service. But just recently, I had called made an appointment to have my car worked on and set a day and time. I came in at the required time, and signed papers to have the work done. After a half hour of waiting, the clerk comes up to me, and said,"oh, I had just spoke to the tech and he said, he didn't know how to work the machine." I'm trying to see if anyone down in the shop could do this and said, "No one is available." So, he then said, I won't be able to service your car. This is unexceptable as a company, after setting a date and time for the customer to come in, and not be able to accommodate them. I will no longer use this company. After 14 yrs. of using them. Plus they charge too much for work I can get at somewhere else, for a lot less and they have good mechanics.