AVOID!!!!!!!!!! Would give this place ZERO stars if I could. I've spent the last month trying to believe that their excellent customer service wasn't just a show to cover for their horrid mechanical service (or LACK of) but can no longer deny the evidence in front of me of being charged $172 for a job that wasn't done. I called to ask a quote for my valve body to be examined for possible damages due to a DIY accident where boyfriend dropped it. Clips were broken cuz I heard snaps. We weren't able to torque it back to spec either and weren't sure if atf fluid was low. I just needed to know if when we dropped it, we killed it. Shop cited me $180 for diagnostics. I felt that was fair. On the service request says NOTHING about the valve body needing to be checked for damages just "loose." They also got my name wrong on file somehow when the customer rep working with me had it correct. They did NOT examine the valve body for damage, they did NOT diagnose the problem. As written in the service receipt, 3 tabs of the wiring harness were broken, this is a part located on the outside of the valve body. I WAS NOT ASKING for an assessment of the harness--- I needed to know if the valve body was still good. They charged me for over 2 hours of work to check my brake switch and to drop an oil pan. Any DIY mechanic will know that this is charging for hours NOT worked. It only takes 10 minutes to go into the dash, touch the brake switch wire with an electrode, and see if it lights up. Importantly, NONE of this is what I asked for. They were going to charge me an extra $90 for a brake switch claiming my car was unable to shift from park into neutral and couldn't get be job done without one. They kept my car over the week to wait for the part. Then later called to say that the back lights weren't working because I needed new bulbs. When I arrived at the shop to pick up my car, I asked them if I opened my car would I see a new brake switch and they said no, they put the old one back in because the car shifted just fine. I'm confused as to why a shop would take the time to put in a brand new part and then take out the old part if it works just to put an old part back in-- I'm NOT paying for your labor for you to experiment with my money. Looking at the receipt and there is no charge for the brake bulbs-- no parts charged. Weird unless they can justify the $0 by saying they used my NEW box of 12 bulbs sitting in my trunk for the job. Lastly, the quote for the harness job. Being quoted for a 3 hour job with NO valve body diagnostics, no info on its condition. A valve body with damage or broken solenoids will NOT work even with a new harness!! So bottom line. They didn't do what they were paid to do, valve body not inspected, receipt contains no information of the result of the job, descriptions for unrelated parts and services,strange information regarding putting in a brand new part and then deciding to go put the original part back in, service request missing major information of checking the valve body for DAMAGE after boyfriend dropped it, and my name is incorrect.