Bothell Auto Repair

Good body repair. They deliver the vehicle clean and vaccumed interior after service.

Avoid the body shop work! When I arrived for my scheduled estimate appt for a 2016 mercedes s550 for a moderate scratch, I had to wait about 15 min before someone came out for my appt. When arriving for appt a few days later they didn't have my apt on the books. But they took it anyways. They said my car would be done on a certain day and a week later I didn't hear from them. When I called they said guy was too busy to let me know when the car would be done. He didn't call me, and when I called back they said it was closed for the weekend. It was done about four days later than expected and the work was awful! The scratch is gone but the whole door needs rework. We took it to two different shops and they estimated about 4-500 work would need to be done to fix it. They acknowledged the problem but wouldn't help fix it. We would be out a car for another week, for this repair. This shop does a huge volume and is unwilling to let us get it fixed elsewhere and assist in the cost. We had done business before with them and will NEVER again. We were warned there were no good body shops in snohomish county and yep it's been confirmed. The owner should recognize we wouldn't want to have to be inconvenienced with having it there for another week of repairs when it was such a bad job and poor service from start to finish. Will be taking car to northwest auto salon and pay out of pocket to fix their job. The shop seems over scheduled and I'm shocked they wouldn't care enough to reimburse us for the re-repair work.

Horrible customer service!!! It always takes longer to get your car done than they tell you, and you ALWAYS need an appointment, if you have an emergency breakdown, they will not respond appropriately.

Brought in a very new Mercedes with less than 2000 miles with a small scratch. The paint job was awful and now my door doesn't match the rest of the car. I have a gray door with fine scratches and bubbles.its awful. I can't believe they ruined my car for a little scratch. It took over a week beyond the estimated time and no one ever called. I had a feeling they were overbooked and going to mess it up but I was hoping for the best. What I got is the sloppiest paint job ever on a Mercedes s550. And it wasn't cheap and took a long time. The car door is now grayish and is embarrassing to drive around with two colors that don't match on the side of car. I was warned there were no good repair shops in the area and They were right. So upsetting!

I brought in a brand new very expensive Mercedes car with a little scratch and they said they needed to paint the entire door. No communication was ever given along the way, they were way beyond the expected time they said that they would have it finished with no calls and they said they wanted to make sure it was perfect which was fine except when I got it back my brand new car that had a little scratch has a door now that doesn't even closely match the rest of the car. It's black and gray clouds with massive fine scratches, little paint bubbles and swirls. I was warned by a detail shop that there were no good paint shops around here but I trusted them. Now I have a situation that needs to be corrected and hate the fact I have to take it back for a long fix for a little scratch with no guarantee that it will be done right. They seemed overworked and thinly staffed and I should of went with my gut that said stay away! Don't do it you'll regret it!!!

I told thfinished my oil change in record time!em I was in a hurry to make another appointment. they

This place is great! My car was leaking oil everywhere after I cracked my bumber in half on the driveway! Unsure if that's why it's leaking but Bret took me out to look at it and showed me what they are doing to try and fix it. They gave me a little rental car to drive and he was very informative. I am very happy I listened to AAA and had my car taken here. I will post an update when all is finished.

Brett and his employees did a great job. They took care of my needs quickly and were very good at communicating the quote and time lines for the repairs. The car was done on time and the repairs were done well. I am very pleased with the level of service and I highly recommend them!

Fixed my air conditioner and have done work for me on both cars

AVOID!!!!!!!!!! Would give this place ZERO stars if I could. I've spent the last month trying to believe that their excellent customer service wasn't just a show to cover for their horrid mechanical service (or LACK of) but can no longer deny the evidence in front of me of being charged $172 for a job that wasn't done. I called to ask a quote for my valve body to be examined for possible damages due to a DIY accident where boyfriend dropped it. Clips were broken cuz I heard snaps. We weren't able to torque it back to spec either and weren't sure if atf fluid was low. I just needed to know if when we dropped it, we killed it. Shop cited me $180 for diagnostics. I felt that was fair. On the service request says NOTHING about the valve body needing to be checked for damages just "loose." They also got my name wrong on file somehow when the customer rep working with me had it correct. They did NOT examine the valve body for damage, they did NOT diagnose the problem. As written in the service receipt, 3 tabs of the wiring harness were broken, this is a part located on the outside of the valve body. I WAS NOT ASKING for an assessment of the harness--- I needed to know if the valve body was still good. They charged me for over 2 hours of work to check my brake switch and to drop an oil pan. Any DIY mechanic will know that this is charging for hours NOT worked. It only takes 10 minutes to go into the dash, touch the brake switch wire with an electrode, and see if it lights up. Importantly, NONE of this is what I asked for. They were going to charge me an extra $90 for a brake switch claiming my car was unable to shift from park into neutral and couldn't get be job done without one. They kept my car over the week to wait for the part. Then later called to say that the back lights weren't working because I needed new bulbs. When I arrived at the shop to pick up my car, I asked them if I opened my car would I see a new brake switch and they said no, they put the old one back in because the car shifted just fine. I'm confused as to why a shop would take the time to put in a brand new part and then take out the old part if it works just to put an old part back in-- I'm NOT paying for your labor for you to experiment with my money. Looking at the receipt and there is no charge for the brake bulbs-- no parts charged. Weird unless they can justify the $0 by saying they used my NEW box of 12 bulbs sitting in my trunk for the job. Lastly, the quote for the harness job. Being quoted for a 3 hour job with NO valve body diagnostics, no info on its condition. A valve body with damage or broken solenoids will NOT work even with a new harness!! So bottom line. They didn't do what they were paid to do, valve body not inspected, receipt contains no information of the result of the job, descriptions for unrelated parts and services,strange information regarding putting in a brand new part and then deciding to go put the original part back in, service request missing major information of checking the valve body for DAMAGE after boyfriend dropped it, and my name is incorrect.