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Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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4

I brought my car in for some body work because my clear coat was chipping and peeling on the hood. I worked with Mike who was able to get me a quote that was priced competitively. The repair work they did came out exceptionally well. You can't even notice a difference from what is factory painted and what was repaired by them. A+ service as far as the body work goes. I was disappointed that they started my car without the headlights in, causing an error code. They were going to charge me an extra $200 to reset the code which was not part of the estimate and could have been avoided, but I declined since I have the manufacturer specific cable and computer software for my car. Its an inconvenience and if I wasn't a car enthusiast, would have been out extra money.

5

I have been taking our cars to Evergreen for almost ten years and highly recommend them to all our friends, family members and employees. The work is always excellent and completed on time, everyone working there is genuinely friendly, caring, and professional, and I would not even consider going anywhere else for my vehicle maintenance or repair.

1

I was in a collision while driving in my 2015 GTI. I got Evergreen Autoworks name from Volkswagen America is a recommended. I called and made an appointment with Nicole and brought the car down to Evergreen or works, Nicole was friendly and went over the process with us. When discussing the damage with Nicole I stressed to her that I felt like there was something wrong underneath the car because it was not driving correctly and that it was making noises, making weird jerks on the freeway, the steering wheel was turned out of place and I felt that it was important to look at those things before repairing the vehicle because that was the first spot the car was hit during the impact. She then had us sign some paperwork, and then we were taken over to enterprise to be put into our rental car. We didn't hear anything back on the car for about four weeks, and at that point it was just that it wasn't done yet, about a week later we were told that there was an issue with the strut and the front end was not lining up correctly so they would be ordering the strut putting that in and trying to get it aligned correctly. About a week later we got the phone call to come pick up the car, my wife went and picked it up and brought it home. The first thing she said to me was that the A pillar, which houses an airbag was not secured. It was not clipped in and is hanging about an inch and a half away from where it supposed to be. This is just the beginning, as I started inspecting the work my head started to boil. The spots where they took pieces of the interior apart were done so in crude manners, there are scrape marks from tools used to pry caps and panels off, Door panels the C pillar panel, there was still a small dent in the doorjamb, there is overspray, spots on the insides of the doors that didn't even get any paint, there was a greenish substance spread through throughout the car mainly in the shoe areas of the car, there is splatters of what appears to be white paint on the side of one of our seats one of our seats as a small tear in it where the threads are coming apart, The car is filled with auto body dust as it sat at their facility for over six weeks, the shifter decal is peeling off as if somebody with a harsh chemical on their finger drove the car at one point. Not one of the body parts that were replaced matched up, both doors have gaps in between each other, gaps to the corner panel and fender, and doors do not close all the way on the top. The right front fender has large gaps between the door and the hood. The hood, the headlights, the front bumper, the grill, and rain gutter just lay where is most comfortable I guess. There was so much shifting in the structural parts of the vehicle that nothing is lined up correctly, but it seemed OK to just slap parts on the vehicle and call it good. There are multiple in perfections in the paint, including hair, dust, water damage where water dripped on the WetPaint, there is a chip in the paint where the back bumper meets the rear quarter panel and they tried to cover it up by painting it with what appears to be white out. The blends are horrible, instead of bringing the paint in and passed the weather-seal so that the repair was hidden under the carpet, they decided to just mask off right in the middle of the doorjamb, and the two colors are not even close. And that isn't even including a few really bad runs, runs happen, I get it, but you need to take the time to wet sand them out and repair them. This car was given to us after it appeared to go to the community college autobody shop for the work to be done, and was never inspected. There is no way that our car should have came back to us in the condition that it is in. We have the headlight option on our GTI, that we paid $1000 extra for from the dealership, they were not damaged in the wreck, but were taken apart during their work and are now getting moisture in them, without looking too deeply into it just with Mayeye I can see clips that were not fully clipped in all the way to keep the moisture out. And now we get into the good stuff, I jacked it up and spent a good two hours waiting on my creeper looking at all of the damage, everything under that car has been shifted to the left The whole subframe is twisted and pushed, the engine is pushed over, the dog bone mount is twisted, The control arms, Ball joints, and tie rods appear to be in so much stress that I am going to have to rebuild my front end every 10 to 20,000 miles, and that's not including what's going to happen with my tires. While looking around underneath the vehicle it appears that there was a considerable amount of time spent working under the car to try to make the car drive straight, but I wasn't billed for that?? I'd rather kept the $11,000 and bought a car I felt safe in. I have no idea how that car made it out of there. I have zero faith in this company, there are WAY too many things wrong. This is a black eye on auto body.

1

A few years back I took a later year Chevrolet truck with start up and idle issues. Turned into a train wreck and the bill started to sky rocket. I had to tell them to stop the bill was now more expensive then the cost of the vehicle. First place I have ever taken a car in for repair and they tried to get the bill higher then the value of the vehicle. If I didn't know any better they were padding the bill but regardless they should have known better! do not take your car here!

1

I would of had them countue working on my car. I would of been a customer that forked out $$$$. I need my shocks changed my struds changed my breaks flushed etcetera.... They STEAL. These 'men' were going to get 4 stars from me till i got my car back. Mr.FatBrent was the 'man' that helped me. I HID $60 in my glove box in a book. When i got my car back i noticed that i was missing $40. They had no reason to go into my glove box. Mr.FatBrent says his employees would never steal he knows his workers. Lol bs dude you sit at a desk while your guys are working on car. You dont supervise them during the whole shift. They messed up big time.

5

Shout out to Phil and the Evergreen Autoworks shop on BEH. After Brown Bear carwash ripped my rear windshield wiper off, Les Swabb recommended I come here for them to give me an estimate. Not only did they provide excellent customer service, but they assembled it right on the spot and at no cost to me because it was an easy fix!! love, Love, LOVE Evergreen Autoworks!!!

5

I had a stripped bolt that was preventing me from changing a tail light bulb. I called to request an appointment to have it looked at. I figured it would have to be schedule for the next day or something. Phil told me to come right down and they would help me out. I arrived and Phil had already printed an estimate of only $11.36. Then, he told me that it would be no charge if they found that the bolt wasn't stripped and it was just a simple bulb replacement. The bolt turned out to be stripped. I was in and out in fifteen minutes and for a cost of less then $12.00. Integrity. Prompt and courteous customer service. No hassle. My kind of business. I'll be back. Thanks, Phil!

1

Horrible Customer Service. Nicole treats you like your an idiot and don't have any idea of what your talking about. Makes claims that there were problems with your car prior to the accident, when there were not. She is not professional and hangs up the phone on you anytime you try to ask questions. She is not honest, and will change her story of what she said while still in the initial conversation. My car has been sitting at their shop since Dec. 11th, and will be over a week+ before they will even begin to work on it....and that is her idea of "fitting me in." Don't go here...your wasting your time!

5

Been coming here a couple years. They ROCK! Great customer service, outstanding workmanship!

5

I needed to get a custom bracket hanger for my exhaust a week ago and this fine looking gentlemen told me to go to Airport Welding & Muffler to save me some money. I appreciate his excellent service and his honesty. Gotta love having these people work at places like these. I would recommend this place to anyone.