Bothell Auto Repair

I would of had them countue working on my car. I would of been a customer that forked out $$$$. I need my shocks changed my struds changed my breaks flushed etcetera.... They STEAL. These 'men' were going to get 4 stars from me till i got my car back. Mr.FatBrent was the 'man' that helped me. I HID $60 in my glove box in a book. When i got my car back i noticed that i was missing $40. They had no reason to go into my glove box. Mr.FatBrent says his employees would never steal he knows his workers. Lol bs dude you sit at a desk while your guys are working on car. You dont supervise them during the whole shift. They messed up big time.

Shout out to Phil and the Evergreen Autoworks shop on BEH. After Brown Bear carwash ripped my rear windshield wiper off, Les Swabb recommended I come here for them to give me an estimate. Not only did they provide excellent customer service, but they assembled it right on the spot and at no cost to me because it was an easy fix!! love, Love, LOVE Evergreen Autoworks!!!

I had a stripped bolt that was preventing me from changing a tail light bulb. I called to request an appointment to have it looked at. I figured it would have to be schedule for the next day or something. Phil told me to come right down and they would help me out. I arrived and Phil had already printed an estimate of only $11.36. Then, he told me that it would be no charge if they found that the bolt wasn't stripped and it was just a simple bulb replacement. The bolt turned out to be stripped. I was in and out in fifteen minutes and for a cost of less then $12.00. Integrity. Prompt and courteous customer service. No hassle. My kind of business. I'll be back. Thanks, Phil!

Horrible Customer Service. Nicole treats you like your an idiot and don't have any idea of what your talking about. Makes claims that there were problems with your car prior to the accident, when there were not. She is not professional and hangs up the phone on you anytime you try to ask questions. She is not honest, and will change her story of what she said while still in the initial conversation. My car has been sitting at their shop since Dec. 11th, and will be over a week+ before they will even begin to work on it....and that is her idea of "fitting me in." Don't go here...your wasting your time!

Been coming here a couple years. They ROCK! Great customer service, outstanding workmanship!

I needed to get a custom bracket hanger for my exhaust a week ago and this fine looking gentlemen told me to go to Airport Welding & Muffler to save me some money. I appreciate his excellent service and his honesty. Gotta love having these people work at places like these. I would recommend this place to anyone.

Fast, incredibly friendly, and very thorough. We weren't quite sure what was wrong with our Saturn, but they discovered it was a bad battery and explained everything to us with patience and accuracy. Highly recommend!

11/12/2015 - An update to my original 1 star review. My original opinion of them has changed after speaking to Jeff (the owner). So, it is considerably more expensive compared to most places I've had experience with. But what you're paying for is great customer service. There is always someone to answer the phones, and everyone I've interacted with has been very professional. Jeff is obviously someone who is knowledgeable about cars and on how to run a business. That combination isn't always there. I really appreciate that Jeff took the time to call me, because I had wanted to speak with someone regarding what I felt were excessive charges. He could have blown me off, but he obviously values his customers. He explained their own process to ensure accuracy and quality. He also pointed out that they guarantee their parts and labor for 3 years. He also agreed to gave me a partial refund of what I believed wasn't fair. So my advice: - If you have an understanding of what's going on with your car, be sure to communicate that clearly. Be clear about what you want done. - If you're clueless when it comes to cars and how they functions, this is a good place to take it. They are thorough and their workmanship is great. My car does run noticeably better and I checked under my hood, so I know they did do the work they said they did. They warrant their work for 3 years or 36k miles. Just be aware they do charge more than a lot of places (even my dealership), but from what I can tell they are very trustworthy. 11/5/2015 - I would have gone elsewhere had it not been urgent. They prices are really high. I was charged About $500 for the diagnosis of a misfire (which I already had read at an auto part store) and for them to replace one ignition coil. I know enough to know what it takes to come to that diagnosis and to do the work. I could have done this myself, but chose to bring it in because of convenience. I'm just extremely unhappy with the way they do pricing. I got a quote from a dealership and even they would have been cheaper (approximately $600 for diagnosis and replacement of all 4 coils).

We are relocating to this beautiful state from Texas in the Bothell area. Happened upon this great place while renting a van to run an errand. Fantastic service provided by Brett in customer service and mechanic, Joshua. I left my car for a simple oil change, and Brett went over and beyond. The brake light had been coming on for some time, and I thought it was an issue with the wiring. They discovered that the brake fluid was low, so Brett said that he had them top it off, which I thought was very nice. I left the shop, and received a call a few minutes later to say that they hadn't done it, after all, but if I was in the area, to please come back. I did, and they filled up the break fluid. Brett, nor Joshua needed to do that since I had already paid and left, but their actions showed great commitment to ensuring customer satisfaction.

Wonderfully friendly and knowledgeable staff. I am moving to California and time was running out for me to get my car issues resolved before I left town. I called E.A. because it was in my vicinity and advertised that they worked on Suburus. They were very booked for the week but suggested I drop my car off so as soon as a cancellation occured they could get to work on it right away (this was in addition to an appointment that I made for Wednesday). As it turned out they were able to get to my car before Wednesday and so I was able to pick it up days before I would have had to otherwise. I received a AAA discount and Phil even volunteered some great tips on finding a new mechanic when I arrive in California. The waiting area is very welcoming with vintage toys, etc. to view. That was pretty cool. If I weren't moving I'd stick with this mechanic shop.