My 2007 Prius was damaged on the driver's side door when a huge semi truck and trailer swerved, struck road dividers on the bridge across the Snoqualmie River near Monroe, WA, causing a couple to strike the door as we passed each other, leaving small dings. Hartford Insurance suggested this shop as it was on their list and was close to where I live. I took it in got the appraisal for Hartford, made an appointment, brought my Prius in. Since the repair was so minor, I was promised the car would be ready in within three days, assuring me it would be ready before the weekend, as I made plans to go on a tour out of state that weekend. I received a call that my Prius would not be ready until after the weekend, due to unexpected delays. Then, after the weekend, I was informed of more delays, that my car would not Instead of taking about three days, I did not have use of my car for over a week. I was not able to go on the tour, lost the prepayment of $299.00 for me and my girlfriend. When I got my Prius back, the larger ding had been properly repaired, but the very tiny ding a very short distance away had not been repaired. The car had no damage anywhere prior to being hit by the road dividers. I had no desire to go over such an experience again, so I left. The Hartford agent added insult to this event by deciding I was at fault in this accident, had made his decision, had placed this false decision in my Hartford file, damaging me, had also reported this to C.L.U.E, the risk assessment agency. He would not listen to me about the nature of the damage, even though photographs proved I was not at fault. He also told me that I had not provided the license number of the truck that actually caused the damage. The truck license number was clearly on the police report that was in Hartford's file, so he had obviously not even read the police report, which exonerated me. Only when I complained to his supervisor was this rectified; after reading the file on the accident, she told me she was shocked by the arrogant actions by the adjustor and removed the smear he put on my record. However, she said there was no way Hartford could correct the false information against me that they reported to the C.L.U.E. risk agency without notifying me, so the false report remains on my record there, causing harm to my formerly unblemished driving record. Evergreen Autoworks also said Hartford supposedly sent me partial payment for the work, but I did not find any deposit on my account showing this. When I inquired to Hartford, they promised to check, but never got back to me. The adjustor that handled this, Corey, should be fired. Altogether this matter has caused me a lot of unnecessary trouble and money. The work that Evergreen Autoworks did was done well, but the multiple delays and failure to fix the tiny dent causes me to give them three stars. They could have fixed both dings with little or no additional time. I also smelled cigarette smoke, but the auto detailer was able to remove the odor completely. So, anyone bringing their car in for repairs should make sure what repairs will be made and they should also make a specific request that no smoking is to be done in their car, and be sure to have that noted on the paperwork before signing the agreement. I am very allergic to cigarette smoke and so are some others. The company needs to address this for their customers.